Now, your customers can collect valuable rewards points every time they buy from your business. They can redeem these points in amounts you choose, for whatever products or services you choose to offer.
The SignaPay Rewards Program is completely automated: you don’t need any new terminals or software; your customers don’t need to carry membership cards. Instead, you both benefit from a program that is simple – and rewarding – to use, and keeps your customers coming back for more.
With no costs and no additional overhead, there is no reason not to get started today.
How do I get started?
It’s easy. Simply send an email to firstname.lastname@example.org
. Provide us with your basic business contact information and we will establish your points & rewards program platform in our system. Then we’ll get back to you to determine the parameters of the rewards offer you will make to your best customers. Once that’s done, your system will go live and you can start advertising your loyalty program and signing up new customers.
Is this advertised to my customers as a Firefly Rewards™ program?
No. This is your very own program. You can call it anything you want. If your business name is Frank’s Pizza Palace, then you might choose to call your program something like Frank’s Pizza Rewards. It’s up to you. Firefly Rewards™ simply provides the specialized points tracking technology.
Do I need to change or modify my POS system?
No. There is no hardware or software to install. The Firefly Rewards system does not integrate or interfere with your POS system. All you need is a computer with internet access.
How do my customers join?
It’s so easy to join. All they need to enroll is their Name, Cell Phone Number and Email Address. It only takes a few seconds, which means that all your new and existing customers will want to sign-up. Your customers join for FREE!
What kind of rewards offer do I give to my customers?
It’s up to you. You choose the reward offer. It can be either dollar based, like spend $200 and earn a $20 reward or it could be a percentage off like spend $100 and receive 25% off your next purchase.
How are points tracked?
The Firefly Rewards™ Automated Points Tracking system automatically tracks your customers' rewards points - adding points with each new transaction.
Can my customers use their points at other businesses?
No. Unlike some multi-merchant rewards programs (that don’t really create loyalty for your business), the points your customers collect can only be turned into Reward Certificates that can be used at your business. That way your customers are motivated to return to your business over and over again.
How are rewards issued?
Electronically. When your loyal customer qualifies for a reward, they will receive a Reward Certificate via email once you have approved the reward they earned. After the Reward Certificate is used on a subsequent purchase, you mark it as redeemed so it can only be used once.
How can I be sure a Reward Certificate is not issued by mistake?
There are safeguards in place. No Reward Certificate will be issued to a customer until you approve it. So there is virtually no risk that unauthorized rewards will be issued.
How do my customer transactions get loaded into the rewards system?
You use the easy Transaction Capture module which is available online. It’s very simple to do’; the Transaction Capture module prompts you with the customer ID, dates the transaction and only requires you to enter the transaction dollar amount.
Do my customers carry Membership Cards?
No. Who wants to carry another card? With our system, your customers only need to provide you with their mobile phone number after each purchase. That way they never lose a card or forget an account number, and you capture valuable customer cell phone information. Sign up is simpler than most programs, which is why this program lets you sign up so many of your customers.
What types of payment can I accept?
All payment types are accepted. Your customers can collect rewards with any type of payment including cash, credit and debit Cards.
How do I manage my Rewards Program?
You manage your entire program through a private, password-protected, online system management center – your own Private Back Office. You can also restrict system access to certain functions to a limited group of employees for added security.
What type of customer data can I view?
You can instantly view all entered transactions, rewards, new loyalty club members and other important program data. You know exactly who your best customers are and will know when they spent, how much and how often.
Is the system safe & secure?
Absolutely. Because the rewards system is separate from payment transaction or credit card files, there is no risk of a financial data breach. Your customer data is secure because we only collect information which is largely available publicly. Unlike other loyalty programs, your customers will never be required to register a credit card to participate in your loyalty program.
Does the Firefly Rewards™ system work for an online business?
If you run an online business and want to reward your best customers, then Firefly Rewards is just perfect for you.
I already advertise with ads, flyers, coupons and daily deals, so why do I need Firefly Rewards™?
The Firefly Reward™ system makes your coupons, newspaper ads, flyers and daily deal programs more effective because (1) the customers you attract will be motivated to sign-up for your loyalty program and (2) you will finally know who they are. Now one-time deal seekers will become loyal spenders who return often.
Can I get more from my Firefly Rewards™ system?
Yes. For an optional upgrade fee, you can add extra reporting capabilities, an integrated text and email marketing platform, trade area market protection and our new customer acquisition promo gift card program. You will never be required to upgrade unless you want to.
What are my next steps?
the following information:
- Your Full Name
- Business Name
- Business Address
- Additional locations (if any) and addresses
- Business Phone & Cell Phone
- Name of sales agent or office where you do your payment processing.