My issue/request was completed very fast. I couldn’t ask for better service! From my initial contact, I was impressed with your support, timeliness, and knowledge.
It’s fantastic to be able to go to a merchant and offer something different. With PayLo, I can truly offer a program that doesn’t involve costs to the merchant or to myself.
I love that I can see transactions from my store and my website, in real time, on the Virtual Hub. It’s so much easier than what I had before!
Agents are finding the discount programs are enabling them to greatly reduce merchant account attrition and increase net profitability at the same time. It’s a win-win for the agents and merchants.
I’m offering the PayLo Cash Discount, but most customers just want to go ahead and use the card and are fine with the costs. I haven’t had anyone complain and it’s been a huge savings for me.
PayLo has been great for me. My tabs run between $20-25 and I have very few customers ask about the service charge.The equipment has been really durable, holding up during fast-paced peak times.
It all starts with my salesperson, Deanne (pictured.) She stays in touch with me and always reacts immediately to any question I encounter. Really, their overall great service is key. I don’t have many situations, but when I do, they are handled immediately. I have no down time and my processing is always smooth.
I’ve been a customer of SignaPay’s since 2006. I had my pricing on-the-spot and haven’t had an increase since I came onboard. It’s now 2014 and I can still count on the rates I’ve had since the beginning. They’ve always had unbelievable customer service as well and are always a step ahead in technology. On occassion they’ll even give me a call to present some new ideas and new technology that they feel would help my restaurant. Great to work with!
I really believe in SignaPay. They’re always willing to work with me on cost and whenever I call with a question that they need to look into they always call me right back and never leave me hanging. They’ve also stopped into my location a few times as they’re local and not in some other country which is really important to me as well. SignaPay has been really good to me.
I must say, the customer service is definitely far better than I’ve ever experienced with prior processing companies or banks. Everytime I call in with a question or issue, it’s resolved right away. It’s fantastic and it’s the main reason I don’t even talk with other processing companies when they contact me. Also, the rates are great. The rates quoted to me by my sales rep years ago are still the rates I receive today. Prior to SignaPay, I processed with other providers and not one held to their word on the costs they had initially quoted me. Working with SignaPay has been an overall great experience and I see no reason to switch from their service.
I’ve been with SignaPay since 2011 and am really happy that I decided to give them a chance. Since the day I signed up, they have carried themselves with honesty, integrity, and transparency. Knowing that I can trust my merchant services provider is huge in a business like mine because, frankly, I’m just too busy to keep tabs on everything all the time. They have reached out to me several times to make sure I’m happy with their service and even call me on my birthday!! All-in-all, SignaPay is the perfect fit for my business. Thank you SignaPay!
SignaPay is great to work with. I get calls constantly from other processing companies – probably every day – but I know what’s going to happen if I switch to one of those companies; my rates will start going up! Since I’ve been with SignaPay, my rates have stayed the same and I couldn’t be happier. Anytime something happens or I have questions, they take care of it right away. They’ve even stopped out at my location a few times to make sure everything is running properly. My sales rep, Deanne, was great too and I would definitely recommend them to any business.
I’ve been a customer of SignaPay’s for at least 9 years, and haven’t used another company since. That should tell you everything you need to know. Their service is great and I’m not switching!
SignaPay has been there from the beginning with OUTSTANDING tech support and customer service! I also own a mobile device to assist in sales off site. It was well worth it! All transactions process with no interruptions or down time. SignaPay is an A+ provider!
Ryan Brevig, Owner of 508 Bar, The Loop, Citizen Kitchen & Bar