Opportunity Starts Here
SignaPay offers every employee health insurance, vacation and sick time, 401k options and more.
Our Core Values
Our core values guide our company to be a leader in the payments industry.
That’s why SignaPay has been voted DFW’s Best and Brightest Places to Work every year since 2018, listed annually in Inc. Regional Southwest’s Fastest Growing Companies and been part of the SMU Dallas 100 Top Companies in DFW since 2020.
- Do the right thing.
- Treat them like family.
- Get it done.
Advance Your Career with SignaPay
Explore our vacancies
Relationship Manager
Partner Relations
We are hiring for a Relationship Manager. The candidate will manage relationships of large to medium size Independent Sales Office (ISO) partners and build relationships that will produce increases in new merchant accounts with SignaPay. They will expand other products and services by cross-selling to further expand merchant relationships that will increase merchant and partner retention opportunities.
Account Management Responsibilities:
· Responsible for sales support and overall account management for assigned offices including new relationship management, ongoing account growth and the cross-sell of additional services to new and existing merchants of the office.
· Meet monthly, quarterly and annual goals for partnership growth and new services per merchant account.
· Instrumental in developing ISO office relationships with key people and building relationship with internal resources to provide additional support, includes Merchant Customer Support, Technical Support, Risk and Underwriting.
· Track and report sales and service trends to identify and communicate actions to be taken with the office or internally and document accordingly.
· Schedule education and training for office personnel as needed for new SignaPay products/services and upcoming campaigns.
· Prepare and present online training and conference call to ISO offices and employees.
· Introduce and implement sales plans and campaigns to further grow your assigned offices business portfolio
· Work with partners to identify sales plans that may be required for their current market environments.
· Perform reviews and analyze both active and inactive ISO accounts taking action to engage inactive or closed ISO’s partners.
· Provide continued follow-up to ensure all ISO office customer service issues are resolved to ensure office satisfaction and meets partner expectations.
· Manage special pricing requests and secure all required approvals for any exceptions.
· Handle office reporting of general residual and address questions accordingly.
· Handle underwriting questions and provide research, explanation of guidelines as necessary.
· Maintain accurate and complete Sales Office Agreements and provide updates as necessary. Generate required communication of any changes to accounting and internal resources as required. Maintain consistency in all office agreements.
· Perform other duties as required to deliver effective sales support and account management of the Partner Development team.
Reporting Relationship:
This position reports directly to the VP of Partner Development and is required to work with new partner business development personnel.
Knowledge Skill Required:
· AS Degree or equivalent supported by (4) years of Customer Service experience or experience in a customer focused support role within the Bankcard Industry is required.
· Must be an effective communicator and enjoys working directly with people.
· Will need to be articulate over the phone and has the ability to communicate with different audiences including, executive, peers and front-line personnel both internally at with our partners.
· Strong written and organizational skills are required.
· The ability to manage projects and work with others to problem-solve and identify new opportunities.
· Self-motivated with a team oriented spirit that is comfortable in a fast paced environment with multiple responsibilities and often changing priorities.
· Knowledge of Microsoft Word, Outlook and Excel software programs are required.
· Spanish speaking preferred, but not required.
For immediate consideration, please send salary requirements.
About SignaPay:
Top 10 places to work in DFW
Inc 5000 List of Fastest Growing Private Companies for 2022 & 2023
Small financial services firm with an amazing team environment
Generous benefits package
401K with employer match
Business Development Recruiter
Sales
The focus of the Business Development Recruiter is to recruit and develop new Independent Sales Organizations (ISO), Agents, and/or ISVs primarily through self-sourcing activities which would allow for the expansion of the outside sales ISO, Agent, ISV, and strategic relationship program.
Responsible for growing a network of prospects to acquire new sales partners and to develop strong relationships with clients to maximize revenue.
General Responsibilities:
- Recruit and develop new Sales Partners (Agents/ISO’s/ISV’s/Strategic Partners) primarily via self-generated leads by utilizing cold calling, professional networking, and personal connections and resources within the candidate’s network
- Respond to sales partner inquiries generated by company advertising campaigns, media events, and attendance at industry conferences
- Sign, activate and grow sales partners in their first 3-6 months. Grow revenue within existing accounts using value selling methods
- Understand products and services of SignaPay and provide value-based sales skills to secure additional revenue
- Conduct effective negotiations pertaining to schedule A, new partner contract etc.
- Research organizations and individuals online (especially on social media) to identify new leads and potential
- Contact potential customers via email or phone to establish rapport and set up meetings
- Some travel - Attend conferences, meetings, and industry events
- Contact customers to inform them about new developments in the company’s products and service offerings
- Develop quotes and proposals
- Maintain a professional and courteous manner with all prospective customers
Qualifications:
- Bachelor’s degree or equivalent work experience
- Minimum three (3) years’ of proven direct merchant services sales experience and/or merchant services sales partner recruitment
- Knowledge of Microsoft Word, PowerPoint, Outlook and Excel software programs are required
- Salesforce/CRM experience is a plus
- Previous experience successfully managing to a revenue quota
- Solid understanding of merchant services industry
- Strong attention to detail
- Must be an effective communicator and enjoys working directly with people
- Track record of growing revenue
Please send your resumé to hr@signapay.com
Risk Analyst
Risk Management
Under general supervision, the risk analyst position is an individual contributor to a department responsible for the protection of financial losses for the company. Under general supervision, the Risk/Fraud Analyst conducts risk monitoring activities using online exception reporting tools and other investigative strategies to investigate unusual transactions processed on merchant accounts. Conducts investigations which includes holding funds on merchant deposits, communicating with agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and our partners.
Primary Responsibilities
- Review Merchant Exception Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
- When deemed appropriate, conducts investigations on merchant processing including suspending deposit until the investigation is completed.
- Collect documentation from merchants to verify information with issuing banks or other outside resources
- Conducts merchant interviews related to investigation
- Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
- Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
- Daily case reporting
Skills Required
- Strong deductive reasoning skills; can infer information gathered from multiple sources
- Ability to identify patterns or recognize anomalies in a fast-paced environment
- Able to read and fully understand personal and business credit reports, bank statements in order to assess a merchant’s financial condition and wherewithal.
- Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
- Knowledge of ACH returns, chargebacks and how each relate to risk management
- Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
- Ability to adhere to strict deadlines pertaining to financial holds and releases
- Ability to effectively communicate both written and verbal
Experience and Education
- Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
- Prior use of transaction monitoring or risk assessment software and reporting tools
- Knowledge of G2 web monitoring systems
- Proficiency with Microsoft Office applications
- Payment industry knowledge
Hours required for this position are M-F 8:00 AM – 5:00 PM. Some holidays, weekends and overtime may be required occasionally.
Please submit salary requirements for immediate consideration
Please submit your resumé to hr@signapay.com
Technical Support Representative
Client Services
Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Pay Hub Gateway, Mobile and eCommerce. Additional internal IT support for technical and network support as needed.
Please submit salary requirements for immediate consideration
Please send your resume to hr@signapay.com.
Client Support Specialist
Client Services
Responsible for provided Client Services Billing and deposit support that includes: Email, chat, on-site and telecommunication, new merchant installation, reconciling/explaining billing and deposits, conducting rate reviews, account maintenance & updates, merchant retention, providing basic technical support as needed, direct merchants’ and partners’ technology support and is also responsible for more complex support and training to meet the required key performance matrix established for both internal and external service delivery. Handle service escalation calls.
Please submit salary requirements for immediate consideration
Please send your resume to hr@signapay.com.