Opportunity Starts Here

The focus of the Business Development Recruiter is to recruit and develop new Independent Sales Organizations (ISO), Agents, and/or ISVs primarily through self-sourcing activities which would allow for the expansion of the outside sales ISO, Agent, ISV, and strategic relationship program.

Responsible for growing a network of prospects to acquire new sales partners and to develop strong relationships with clients to maximize revenue.

General Responsibilities:

• Recruit and develop new Sales Partners (Agents/ISO’s/ISV’s/Strategic Partners) primarily via self-generated leads by utilizing cold calling, professional networking, and personal connections and resources within the candidate’s network
• Respond to sales partner inquiries generated by company advertising campaigns, media events, and attendance at industry conferences
• Sign, activate and grow sales partners in their first 3-6 months. Grow revenue within existing accounts using value selling methods
• Understand products and services of SignaPay and provide value-based sales skills to secure additional revenue
• Conduct effective negotiations pertaining to schedule A, new partner contract etc.
• Research organizations and individuals online (especially on social media) to identify new leads and potential
• Contact potential customers via email or phone to establish rapport and set up meetings
• Some travel - Attend conferences, meetings, and industry events
• Contact customers to inform them about new developments in the company’s products and service offerings
• Develop quotes and proposals
• Maintain a professional and courteous manner with all prospective customers

Qualifications:

• Bachelor’s degree or equivalent work experience
• Minimum three (3) years’ of proven direct merchant services sales experience and/or merchant services sales partner recruitment
• Knowledge of Microsoft Word, PowerPoint, Outlook and Excel software programs are required
• Salesforce/CRM experience is a plus
• Previous experience successfully managing to a revenue quota
• Solid understanding of merchant services industry
• Strong attention to detail
• Must be an effective communicator and enjoys working directly with people
• Track record of growing revenue

Please send your resumé to hr@signapay.com

Under general supervision, the risk analyst position is an individual contributor to a department responsible for the protection of financial losses for the company. Under general supervision, the Risk/Fraud Analyst conducts risk monitoring activities using online exception reporting tools and other investigative strategies to investigate unusual transactions processed on merchant accounts. Conducts investigations which includes holding funds on merchant deposits, communicating with agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and our partners.

Primary Responsibilities

• • Review Merchant Exception Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
  • When deemed appropriate, conducts investigations on merchant processing including suspending deposit until the investigation is completed.
  • Collect documentation from merchants to verify information with issuing banks or other outside resources
  • Conducts merchant interviews related to investigation
  • Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
  • Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
  • Daily case reporting

Skills Required

• • Strong deductive reasoning skills; can infer information gathered from multiple sources
  • Ability to identify patterns or recognize anomalies in a fast-paced environment
  • Able to read and fully understand personal and business credit reports, bank statements in order to assess a merchant’s financial condition and wherewithal.
  • Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
  • Knowledge of ACH returns, chargebacks and how each relate to risk management
  • Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
  • Ability to adhere to strict deadlines pertaining to financial holds and releases
  • Ability to effectively communicate both written and verbal

Experience and Education

• Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
• Prior use of transaction monitoring or risk assessment software and reporting tools
• Knowledge of G2 web monitoring systems
• Proficiency with Microsoft Office applications
• Payment industry knowledge

Hours required for this position are M-F 8:00 AM – 5:00 PM. Some holidays, weekends and overtime may be required occasionally.

Please submit salary requirements for immediate consideration

Please submit your resumé to hr@signapay.com

Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Pay Hub Gateway, Mobile and eCommerce. Additional internal IT support for technical and network support as needed.

Please submit salary requirements for immediate consideration

Please send your resume to hr@signapay.com.

Responsible for provided Client Services Billing and deposit support that includes: Email, chat, on-site and telecommunication, new merchant installation, reconciling/explaining billing and deposits, conducting rate reviews, account maintenance & updates, merchant retention, providing basic technical support as needed, direct merchants’ and partners’ technology support and is also responsible for more complex support and training to meet the required key performance matrix established for both internal and external service delivery. Handle service escalation calls.

Please submit salary requirements for immediate consideration

Please send your resume to hr@signapay.com.