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Merchant & Partner Support

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Phone Hours:

Monday through Friday: 7 AM CST through 5 PM CST

Terminal Support:
Customer Support:
Merchant After-Hours Support

Merchant ID starting with 5363 or 5544:

Merchant ID starting with 5729, 7620 or 9317:

Merchant ID starting with 3899:

Partner Support:

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Chargeback Document Upload

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Creating a ticket is the fastest way for Partners and merchants to get their question to the right department.

Upload documents directly to Merlin for faster chargeback resolution.

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Is your business PCI Compliant?  PCI is a set of security standards all businesses must meet to accept credit cards.  Being PCI compliant can also save you $40 every month!  It’s fast and easy, just use our PCIApply tool to become compliant today.  

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SignaPay Blog

August 13th, 2024
SignaPay Celebrates Fourth Appearance on Inc. Magazine’s Inc. 5000 List

FOR IMMEDIATE RELEASE Dallas, TX, August 13, 2024 – SignaPay, a premier provider of innovative payment solutions, is thrilled to announce its inclusion in Inc. Magazine’s prestigious Inc. 5000 list …

How ISOs Can Help Merchants Speed Up Checkout and Improve Customer Satisfaction

Closing merchant service sales takes more than a great pitch—it requires strategy, persistence, and a value-driven approach. Business owners need trusted payment partners who offer transparent pricing, reliable technology, and strong support. To succeed, sales reps must understand their prospects’ needs, lead with value, build trust, and confidently address objections. Using social proof, creating urgency, and following up effectively can turn hesitant prospects into long-term customers. By refining your approach and positioning SignaPay’s solutions as the best choice, you can close more deals and grow your portfolio. Ready to level up your sales game? Let’s get started!

Closing B2B Merchant Sales: A Guide for Success

Closing merchant service sales takes more than a great pitch—it requires strategy, persistence, and a value-driven approach. Business owners need trusted payment partners who offer transparent pricing, reliable technology, and strong support. To succeed, sales reps must understand their prospects’ needs, lead with value, build trust, and confidently address objections. Using social proof, creating urgency, and following up effectively can turn hesitant prospects into long-term customers. By refining your approach and positioning SignaPay’s solutions as the best choice, you can close more deals and grow your portfolio. Ready to level up your sales game? Let’s get started!

January 21st, 2025
The Secret to Passive Income and Career Growth: Becoming an ISO Partner

As the payment processing landscape evolves, Independent Sales Organizations (ISOs) have become pivotal in bridging the gap between merchants and financial institutions. For entrepreneurs and professionals in the payment industry, …

SignaPay Merchant Sales Interest Form

SignaPay ISO Sales Interest Form

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