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SignaPay Team

Come & Grow With Us

SignaPay is always seeking talented, hard working people to join our team. We are an Equal Employment Opportunity / Affirmative Action employer who provides reasonable accommodation for all qualified individuals. Our hours in our Las Colinas headquarters are Monday-Friday, 8:00 a.m. – 5:00 p.m. in a Business Casual atmosphere based on teamwork, mutual support and respect. If you are interested in a career with SignaPay, please submit your resume to HR@signapay.com

  • Financial Analyst +

    SignaPay, a leading merchant services provider dedicated to elevating payments through investments in people, is looking to double the size of its company in the next 3-4 years. In order to accomplish this goal, we are hiring for the Financial Analyst position. We are looking for an experienced professional with a track record of not only consistently carrying out the daily duties of the position, but also of creating and implementing new processes in support of company financial objectives. An ideal candidate for this role would be willing and able to roll up his/her sleeves and dive into the details while still able to keep the big picture in mind.  If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com 

    Job Title: Financial Analyst

    Job Description:

    • Preparation of consolidated GAAP financial statements, including elimination of intercompany entries and translation of international subsidiary financials.
    • Analyze periodic financial results, and prepare month-over-month, year-over-year, and forecast-to-actual flux explanations.
    • Prepare monthly Board reporting package.
    • Update the rolling forecast model with monthly actual financial results and key business drivers.
    • Preparation of annual budget.
    • Profitability analysis by business segment and merchant account portfolio.
    • Assist with month-end and year-end accounting close activities including analyzing general ledger account balances and making all required journal entries (monthly accruals, inter-company, and foreign currency transactions).
    • Ad Hoc projects in support of company initiatives.

     

    Areas of ownership: 

    • Month-end consolidated financial reporting.
    • Monthly Board package.
    • Annual budget.
    • Financial modeling and analysis.

     

    Basic Requirements:

    • Accounting or Finance degree.
    • 3 years + of proven experience in progressive financial analysis or accounting roles.
    • Thorough understanding of accounting concepts and US GAAP.
    • Proven ability to ability to mine and organize financial and operational data, draw relevant conclusions, and effectively communicate findings to all levels within the organization.
    • Self-motivated and able to work independently with excellent organizational skills.
    • Detailed minded, while able to keep in mind the big picture.
    • Motivated by daily incremental improvements with a focus on Excellence.
    • Analytical and creative.
    • Expert user of Excel.
    • Technical aptitude to quickly learn and utilize new software packages.
    • Prior experience in the payments sector is considered highly beneficial.
    • CPA is a plus.
  • Marketing Communications Specialist +

    SignaPay is seeking a dynamic Marketing Communications specialist to assist with developing and managing concise, convincing marketing copy. The marketing communications specialist will support both the development of thought leadership content and the execution of effective marketing/communications strategies. Content responsibilities include drafting brand-specific messaging for a variety of mediums, developing industry-specific articles for publication and creating promotional copy for emails and newsletters. Marketing strategy responsibilities include developing well-written, compelling content to support multi-faceted campaigns targeted at increasing thought leadership, lead generation and cross sales. If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com

    Job Title: Marketing Communications Specialist

    Essential duties and responsibilities:

    • Serving as key contributor in developing thought leadership content and marketing copy for assigned projects in support of lead generation and cross-sell campaigns.
    • Developing clear, convincing copy that encourages audiences to engage with SignaPay resources and builds SignaPay’s reputation as a thought leader within the payments processing industry.
    • Creating both long- and short-form content for such mediums as emails, infographics, landing pages, webinars, PowerPoints and more
      Building and publishing various HTML-based email communications to promote SignaPay resources, and managing the production and execution of a monthly newsletter.
    • Responsible for proofing and accuracy of all marketing materials and collateral.
    • Social Media – Support activities related to posting content via Hootsuite tool and content calendar management.
    • Collaborating and offering expert communications counsel to stakeholders, which includes both marketing team members and others within the organization.
    • Working collaboratively with the marketing team to help monitor, analyze and track marketing plans, content production and overall program effectiveness.
    • Insures distribution of marketing materials to all branches and sources as required in a timely and effective manner. Responsible for coordinating inventory of all marketing materials.

     

    Qualifications:

    • Bachelor's degree in Journalism, English, Communications, Advertising, Public Relations, or related field.
    • Minimum of 2 years of proven copywriting in a corporate communications or marketing position.
    • Understanding of B2B marketing programs and lead management marketing philosophies.
    • Strong organizational skills, attention to detail and the ability to manage multiple projects simultaneously.
    • Understanding of SEO and experience writing for the optimization of web media.
    • Superior knowledge and understanding of grammar, spelling, and punctuation in the English language.
    • Ability to translate data into case studies, promotional materials, etc. into a conversational tone, voice and personality that will effectively engage SignaPay’s various target audiences.
    • Able to work in a team environment with strong interpersonal and communication skills.
    • Willing to learn new skills, expand knowledge, and adapt to technological and business changes.
    • Self-motivated and assertive – able to work independently with little direction.
    • Excellent organizational skills, detail oriented and precise in work and communication.
    • Ability to demonstrate sound business judgment.
    • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
    • Experience with CRM systems such as Salesforce preferred.
    • Experience in web design and content production a plus.
  • Junior Technical Support Rep +

    SignaPay, a leading merchant services provider dedicated to elevating payments through investments in people, is looking to double the size of its company in the next 3-4 years. In order to accomplish this goal, we are hiring for a Junior Technical  Support Rep. We are looking for an experienced professional with a track record of not only consistently carrying out the daily duties of the position, but also of identifying process inefficiencies and suggesting potential solutions. An ideal candidate for this role would be willing and able to roll up his/her sleeves and dive into the details while still able to keep the big picture in mind.  If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com

    Job Title: Junior Technical Support Rep

    Job Description:

    • Tech background and proficient Office Apps knowledge.
    • Great on the phone, and communicate effectively with email.
    • You thrive in a fast-paced, start-up environment.
    • Motivated to introduce the newest technology to businesses, such as the latest mobile payments apps and products, cutting edge. processing software, cutting-edge gateway solutions.
    • Detailed and organized with excellent communication skills.
    • Patience to assist non-technical clients in resolving complex technical issues in a way that the clients feel positively about their experience.
    • Tech background and proficient Office Apps knowledge.
    • Experience in trouble shooting and ability to resolve network issues with a positive attitude.
    • Assist Client Service Supervisor with administrative and low to mid-level technical tasks.
    • Work overtime when necessary and/or as required.
    • Be able to learn technical procedures quickly.
    • Be able to configure wireless credit card devices.
    • Working knowledge of how a computer network functions.
    • Possess basic knowledge of Cloud-based applications and data storage.
    • Be able to address IT and Security issues as needed.
    • Be able to maintain excellent IT related logs and records.
    • Be able to perform IT-related physical work, e.g. running Ethernet cable, etc.MUST be able to follow instructions carefully.

     

    Basic Requirements:

    • High school Diploma and Associate's Degree min
    • 2 yr min in tech support experience
  • Director of Client Services +

    SignaPay, a leading merchant services provider dedicated to elevating payments through investments in people, is looking to double the size of its company in the next 3-4 years. In order to accomplish this goal, we are hiring a Director of Client Services. If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com

    Position Summary: 

    We are looking for an experienced professional with a track record of developing and executing customer service strategies leading to service delivery excellence, and who is able to develop and lead a high-performing team of agents. An ideal candidate for this role would be willing to both roll up his/her sleeves as well as implement service delivery operational strategies that include: traffic assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating management systems; defining requirements; establishing and managing, productivity, quality, and customer-service standards; contributing information and analysis for continued strategic planning and review. The Call Center Director will continually engage, lead and inspire their team.

    The Call Center Director’s success will be measured by the ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of key performance indicators. The leader in this role actively engages the vision and core values that embrace the corporate culture goals.

    Job Title: Director of Client Services

    Job Description:

    • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently provide high-quality resolution of customer needs.
    • Responsible for development and administration of annual department budget to attain business goals with operational stability.
    • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development.
    • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance.
    • Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center.
    • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
    • Coordinate analytic, strategic and technical resources to meet client expectations and ensure satisfaction.
    • Manage and expand client and coworker relationships.
    • Find and close new revenue opportunities within the existing client base.
    • Ensure compliance with regulatory agency guidelines and standards.

    Areas of ownership:

    • Customer Service
    • Technical support for both Payhub gateway and SignaPay merchants
    • Deployment of terminals
    • Customer Retention 

    Basic Requirements:

    • Minimum 5 years of Call Center/Contact Center management experience
    • Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities
    • Exceptional ability to develop and manage results-oriented recruiting and training programs
    • Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience
    • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
    • Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing
    • Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Zendesk experience preferred)
    • Entrepreneurial and operational mindset with proven leadership and motivational skills
    • Company-wide thinker who operates with an “ownership mentality”
    • Analytical and creative
    • Prior experience in the payments sector is required.
  • Relationship Manager +

    SignaPay, a leading merchant services provider dedicated to elevating payments through investments in people, is looking to double the size of its company in the next 3-4 years. In order to accomplish this goal, we are hiring for the Relationship Manager position. We are looking for an experienced professional with a track record of not only consistently carrying out the daily duties of the position, but also of identifying process inefficiencies and suggesting potential solutions. An ideal candidate for this role would be willing and able to roll up his/her sleeves and dive into the details while still able to keep the big picture in mind. If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com

    Job Title: Relationship Manager

     

    Job Description:

    • Responsible for sales support and overall account management for assigned offices including new relationship management, ongoing account growth and the cross-sell of additional services to new and existing merchants of the office.

    • Meet monthly, quarterly and annual goals for partnership growth and new services per merchant account. 

    • Instrumental in developing ISO office relationships with key people and building relationship with internal resources to provide additional support, includes Merchant Customer Support, Technical Support, Risk and Underwriting.

    • Track and report sales and service trends to identify and communicate actions to be taken with the office or internally and document accordingly.

    • Schedule education and training for office personnel as needed for new SignaPay products/services and upcoming campaigns.

    • Prepare and present online training and conference call to ISO offices and employees.

    • Introduce and implement sales plans and campaigns to further grow your assigned offices’ business portfolio.

    • Work with partners to identify sales plans that may be required for their current market environments.

    • Perform reviews and analyze both active and inactive ISO accounts taking action to engage inactive or closed ISO’s partners.

    • Provide continued follow-up to ensure all ISO office customer service issues are resolved to ensure office satisfaction and meets partner expectations.

    • Manage special pricing requests and secure all required approvals for any exceptions.

    • Handle office reporting of general residual and address questions accordingly.

    • Handle underwriting questions and provide research, explanation of guidelines as necessary.

    • Maintain accurate and complete Sales Office Agreements and provide updates as necessary. Generate required communication of any changes to accounting and internal resources as required. Maintain consistency in all office agreements.

    • Perform other duties as required to deliver effective sales support and account management of the Partner Development team.

     

    Basic Requirements:

    • Associates Degree or equivalent supported by 5 years of merchant services industry experience is required.

    • Must be an effective communicator and enjoys working directly with people.

    • Will need to be articulate over the phone and has the ability to communicate with different audiences including, executive, peers and front-line personnel both internally at with our partners. 

    • Strong written and organizational skills are required.

    • The ability to manage projects and work with others to problem-solve and identify new opportunities.

    • Self-motivated with a team oriented spirit that is comfortable in a fast paced environment with multiple responsibilities and often changing priorities.

    • Knowledge of Microsoft Word, Outlook and Excel software programs are required.

  • Director of Sales +

    SignaPay, a leading merchant services provider dedicated to elevating payments through investments in people, is looking to double the size of its company in the next 3-4 years. In order to accomplish this goal, we are hiring for the Director of Sales position. We are looking for an experienced professional with a track record of developing and executing strategies which lead to significant incremental growth while leading and developing the existing team. An ideal candidate for this role would be willing to both roll up his/her sleeves as well as have a strategic seat at the senior leadership team table. If you are up for the challenge and possess the following requirements and characteristics, please contact us by sending your resume and cover letter to the following email address: HR@SignaPay.com

    Job Title: Director of Sales

     

    Job Description:

    • Identify and source new strategic partner opportunities while driving sales and revenue expectations.

    • Meets assigned targets for profitable sales volume and strategic objectives in new strategic partnerships.

    • Establishes productive, professional relationships with key personnel within signed strategic partnerships

    • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet company sales objectives and partner expectations.

    • Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

    • Champions/sells company programs among new partners.

    • Proactively contributes to a team partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with defined goals and expectations.

     

    Areas of ownership:

    • Achieves assigned recruiting/sales quotas.

    • Meets assigned expectations for profitability.

    • Completes weekly/monthly pipeline reporting that meet company standards.

    • Maintains high partner satisfaction ratings that meet company standards.

    • Completes required training and development objectives within the assigned time frame.

    • Enlists the support of relationship management, implementation resources, service resources, and other sales and management resources as needed.

    • Coordinates company executive involvement/communication with partner and end-user customer management as appropriate.

    • Works closely with the Vice President of Sales to ensure timely execution and problem resolution are completely as defined.

    • Work closely with Vice President of Sales on divisional P&L

     

    Basic Requirements:

    • Uses professional concepts, company policies and procedures to meet company expectations.

    • Exercises judgment within defined procedures and practices to determine appropriate action.

    • Interfaces with executives, prospects and product administrators.

    • Provides direction to direct report staff (if applicable).

    • Job involves 50% travel.

    • 8+ years of integrated industry sales experience

    • College Degree

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