Merchant & Partner Support
Phone:
Phone Hours:
Monday through Friday: 7 AM CST through 5 PM CST
Terminal Support:
Customer Support:
Email:
Merchant After-Hours Support
Merchant ID starting with 5363 or 5544:
Merchant ID starting with 5729, 7620 or 9317:
Merchant ID starting with 3899:
Partner Support:
Create a Support Ticket
Chargeback Document Upload
Creating a ticket is the fastest way for Partners and merchants to get their question to the right department.
Upload documents directly to Merlin for faster chargeback resolution.
Get PCI Compliant
Is your business PCI Compliant? PCI is a set of security standards all businesses must meet to accept credit cards. Being PCI compliant can also save you $40 every month! It’s fast and easy, just use our PCIApply tool to become compliant today.
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SignaPay Blog
SignaPay Celebrates Fourth Appearance on Inc. Magazine’s Inc. 5000 List
FOR IMMEDIATE RELEASE Dallas, TX, August 13, 2024 – SignaPay, a premier provider of innovative payment solutions, is thrilled to announce its inclusion in Inc. Magazine’s prestigious Inc. 5000 list …
Navigating the Quantum Highway: From Morning Commutes to Payment Security at SignaPay
By: David Leppek, CTO SignaPay January 7th, 2025 As I navigate the intricate highways of Dallas, my GPS guides me effortlessly to SignaPay’s office in Irving, Texas. Recently appointed as …
Supercharge Your Sales in 2025: Winning Strategies for Merchant Service Professionals
As we step into 2025, the landscape of merchant services continues to evolve, shaped by advancements in technology, changing consumer behaviors, and an increasingly competitive market. For professionals in credit …
Turning Small Business Saturday into a Win for Merchant Services
With the rise of the Shop Small® movement and the upcoming 14th annual Small Business Saturday on November 30th, 2024, merchant service representatives have a unique opportunity to assist their …
