Merchant & Partner Support
Phone:
Phone Hours:
Monday through Friday: 7 AM CST through 5 PM CST
Terminal Support:
Customer Support:
Email:
Merchant After-Hours Support
Merchant ID starting with 5363 or 5544:
Merchant ID starting with 5729, 7620 or 9317:
Merchant ID starting with 3899:
Partner Support:
Create a Support Ticket
Chargeback Document Upload
Creating a ticket is the fastest way for Partners and merchants to get their question to the right department.
Upload documents directly to Merlin for faster chargeback resolution.
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SignaPay Blog
SignaPay Celebrates Fourth Appearance on Inc. Magazine’s Inc. 5000 List
FOR IMMEDIATE RELEASE Dallas, TX, August 13, 2024 – SignaPay, a premier provider of innovative payment solutions, is thrilled to announce its inclusion in Inc. Magazine’s prestigious Inc. 5000 list …
Turning Small Business Saturday into a Win for Merchant Services
With the rise of the Shop Small® movement and the upcoming 14th annual Small Business Saturday on November 30th, 2024, merchant service representatives have a unique opportunity to assist their …
Credit Card Processing Outages: Causes, Impacts, and Solutions
Credit cards are essential for business transactions, but even the most reliable systems can experience processing outages. For businesses, these disruptions not only hinder sales but also impact customer satisfaction. …
Field Sales Training for Merchant Services: Elevate Your Sales Team’s Success
Field sales training is a critical component for any merchant services company, especially one like SignaPay. In the competitive landscape of payment processing, a well-trained field sales team is essential …
